Does That Really Need AI? This week's newsletter concludes a three-part series focusing on best practices in the use of AI in business today.
The data shows that while 78% of organizations use AI, 40% of their agent projects will fail by 2027. The reason isn't that AI doesn't work. It's that they're deploying AI where, frankly, it doesn't belong.
Successful implementations don't start with "where can we add AI?" Instead, they start with "where can we strategically leverage AI's strengths in this process?" Think about your payroll system. You need the same input to produce the exact same output every single time. In this case, AI's interpretive strength becomes a liability. Now consider customer service routing or document classification. In this case, you need contextual understanding that rigid rules can't capture. Here, AI's interpretive strength becomes a competitive advantage.
The companies building reliable automation aren't using more AI. They're matching the right technology to the right task. |