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Los Angeles Fire Department Alerts Page

Los Angeles Fire Department

Delivering Scalable, Real-Time Emergency Alerts

Client

Los Angeles Fire Department

Headquarters

Los Angeles, CA

Industry

Government and Municipal Services

Website

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Services
  • Business Technology Strategy
  • CMS Platforms
  • Drupal Development
  • Web Development
  • Push Technology
  • System Integration
  • Security & Compliance
  • Custom Alerts & Business Rules

The Challenge

The City of Los Angeles needed a real-time, city-wide alert system to efficiently deliver critical notifications. In 2014, [iS2 Digital] partnered with the Fundamental Design Group to develop the initial solution using Drupal 7, providing seamless, real-time alerts for six years. In 2020, the team led a migration to Everbridge alongside upgrades to Drupal 8, 9, and 10, incorporating enhanced security, performance, and advanced custom alert functionality.

The Solution

[iS2 Digital] initially developed the city’s real-time alert system in Drupal 7 using PubSubHubbub and SuperFeedr to enable live notifications.

In 2020, as part of a major Drupal 8 upgrade, [iS2 Digital] led the migration to Everbridge, ensuring seamless content and user data transition. This new platform provided enhanced reliability, security, and scalability, keeping the system operational without disruption.

To further extend the alert system’s capabilities, [iS2 Digital] later upgraded the platform to Drupal 9 and then Drupal 10, integrating custom alerts tailored to specific business rules. These updates allowed for more targeted messaging, expanded automation, and improved system administration, ensuring that emergency notifications remained accurate and adaptable to changing requirements.

Since its launch, the system has continued to operate flawlessly, delivering uninterrupted, real-time notifications and reinforcing the city’s emergency response capabilities.

Project Details

  • Developed the original real-time alert system in Drupal 7 using PubSubHubbub and SuperFeedr.
  • Migrated to Everbridge in 2020 alongside an upgrade to Drupal 8, ensuring long-term stability.
  • Upgraded the platform to Drupal 9 and later Drupal 10 to enhance functionality and performance.
  • Extended the system to support custom alerts with specific business rules for improved targeting.
  • Implemented best practices for security, data integrity, and seamless system access.
  • Maintained uninterrupted service, preserving all content and user relationships across upgrades.

The Client

The Los Angeles Fire Department is a full-spectrum life safety agency protecting more than four million people who live, work and play in America's second largest city.

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